Cancellation Policy

Last Updated: September 22, 2025

Scope

This policy explains how to cancel Huno Service LTD automation subscriptions, support retainers, and project engagements.

Monthly Service Packages

• Plans renew on a monthly basis.
• Provide 30 days' written notice to cancel before your next billing date.
• Services continue through the paid period; access ends at the close of the cycle.

Professional & Enterprise Retainers

• Engagements include a mutually agreed initial term noted in your order confirmation.
• After the initial term, contracts roll monthly with the same 30-day notice requirement.
• Any prepaid implementation fees remain non-refundable once work has started, in line with our Refund Policy.

Trials & Promotions

• Trial periods and introductory offers specify the end date and renewal price at checkout.
• Cancel before the trial ends to avoid automatic conversion to the standard package.

Project Engagements

• Project cancellations must be requested in writing.
• We will invoice for completed milestones or time incurred up to the cancellation date.

How to Cancel

• Email billing@hunoservice.com from your authorised contact address.
• Include company name, plan, and desired cancellation date.
• We confirm receipt within one business day and provide a final service timeline.

Data Retention & Transition

Upon cancellation, we provide a summary of active workflows, documentation, and guidance to support transition. Access to managed environments ends when the paid period concludes. Data is retained according to our Privacy Policy.