Refund Policy
Last Updated: September 22, 2025
Monthly Service Packages
Cancellation: You may cancel anytime with 30 days' written notice. Cancellation takes effect at the end of your current billing period.
Satisfaction Guarantee: New clients unsatisfied within the first 30 days may receive a full refund of their first month's payment.
No Pro-Rating: Monthly fees aren't refunded for partial months, but you retain access until your billing period ends.
Project-Based Work
Before Work Begins: Full refund of any deposits paid.
During Projects: Refunds calculated based on work completed. You pay for completed work; we refund payment for undelivered portions.
Completed Projects: Refunds considered case-by-case based on circumstances and whether issues can be resolved.
How to Request Refunds
Email contact@hunoservice.com with:
- Your account details
- Reason for refund request
- Preferred resolution
We'll respond within 2 business days and process approved refunds within 14 days to your original payment method.
Non-Refundable Items
- Third-party software costs incurred on your behalf
- Completed training sessions
- Work delivered and accepted
Changes to This Policy
We may update this policy with reasonable notice to existing clients.