Huno Service

Privacy Policy

Last Updated: September 22, 2025

1. Who We Are

Huno Service LTD is a UK-based automation and AI consultancy. Our registered address is 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. We're committed to protecting your personal information in compliance with UK GDPR and the Data Protection Act 2018.

2. Information We Collect

  • Contact Information: Name, email, phone number, company details when you inquire about our services.
  • Service Information: Business process details, system access credentials (when providing services), project communications.
  • Website Data: IP address, browser information, pages visited, time spent on site (via cookies and analytics).
  • Payment Information: Billing details processed securely through our payment provider (we don't store card details).

3. How We Use Your Information

  • Provide automation and AI services
  • Respond to inquiries and provide customer support
  • Send service updates and project communications
  • Process payments and maintain records
  • Improve our services based on usage analytics
  • Send marketing communications (with your consent)

4. Data Sharing

We don't sell your data. We only share information with:

  • Service providers (hosting, email, payment processing) under data protection agreements
  • Legal authorities when required by law
  • Your consent for specific purposes

5. Data Security

We use industry-standard security measures including encryption, access controls, and secure servers. However, no system is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Under UK GDPR, you can:

  • Request access to your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Restrict processing
  • Data portability
  • Object to processing
  • Withdraw consent at any time

7. Cookies

We use cookies for:

  • Essential website functionality
  • Analytics (Google Analytics with IP anonymization)
  • Marketing (with your consent)

You can control cookies through your browser settings.

8. Data Retention

We keep personal data only as long as necessary for business purposes or legal requirements, typically:

  • Client data: Duration of relationship plus 7 years
  • Inquiry data: 2 years unless you become a client
  • Website analytics: 26 months

9. Contact Us

For privacy questions or to exercise your rights:

To make a complaint: Contact the ICO (Information Commissioner's Office).