Return Policy

Last Updated: September 22, 2025

Digital Services

Huno Service LTD delivers automation services, AI integrations, and digital assets. Because deliverables are intangible and tailored, traditional product returns do not apply.

Quality Assurance

• All workflows undergo testing prior to handover.
• We provide documentation and training to support adoption.
• Identified defects within 30 days of delivery are remediated at no cost.

Adjustments & Revisions

If a deliverable does not meet the agreed specification, notify us within 30 days. We will:

• Review the issue within two business days.
• Provide a remediation plan and timeline.
• Implement corrections or enhancements aligned to the original scope.

Out-of-Scope Changes

Requests outside the approved scope are quoted separately. We'll agree on costs before commencing additional work.

How to Raise a Return or Remediation Request

• Email support@hunoservice.com with project reference, issue description, and desired outcome.
• Emergency issues can be escalated by phone on +44 2039367254.

For monetary refunds, please refer to our Refund Policy.